Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase from ibraheems.pk. If you’re not happy, here’s how we can help:

1. Eligibility for Returns:

   • Items must be returned within [7 days] of delivery.

   • Products must be unused, in their original packaging, and with all tags attached.

   • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items:

   • Underwear, socks, and other intimate items for hygiene reasons.

   • Items marked as "Final Sale" or "Non-Returnable."

3. Return Process:

   • Contact our customer service team at info@ibraheems.pk or +92-300-8206652 to initiate a return.

   • Once your return is approved, you will receive instructions on how to return the item(s).

   • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refunds:

   • Refunds will be processed within [15 business days] after we receive and inspect the returned item(s).

   • Refunds will be issued to the original payment method.

   • Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges:

   • We offer exchanges for defective or incorrect items. Please contact us to arrange an exchange.

6. Damaged or Defective Items:
   If you receive a damaged or defective item, please contact us within [2 days] of delivery with photos of the product. We will arrange a replacement or refund.

For any questions about returns or refunds, please contact us at info@ibraheems.pk or +92-300-8206652.